Returns Policy and Consignment
We want to make sure you're on the right bike, and will help you if you change your mind.
If a customer receives an electric bicycle and would like to exchange or return it, we offer a full refund assuming the packaging is unopened and the bicycle is unused. The customer will be responsible for payment of return shipping, however, we will assist with the return arrangements.
If the bicycle has been used but it's within 30 days of purchase, then we can arrange for a restocking fee contingent on the bike's condition. Give us a call to discuss it.
Another option that's always available to our customers is in-shop consignment resale. We've found that there's always a demand for used bikes at a good price.
If the bike wasn't purchased from us, our consignment fee is 50%. 30% if the bike was purchased from us and 20% if you buy another bike from us.
Due to limited floor space, we can't take all bikes that are brought in for consignment. Also, while we'll give our best estimate of the bike's worth, we reserve the right to set the final sales price.
Also, if the bike hasn't sold in over a month, we may contact the customer for the bike to be returned to them. If we are unable to contact you, we may be selling the bike off for really cheap!!!